Enterprise Knowledge Management System - Seamless KT Sessions

Application's Knowledge Transition and Management solution is the best way of organizing KT Sessions while outsourcing the Applications support. Services companies use this solution to win deals showcasing the percentage of automation done using this application, even with un-manageable KT processes.

• Knowledge Transition
  • What are the challenges in Knowledge Transition
    • Knowledge Transition Planning
    • Sender doesn’t know what to say, while Receiver doesn’t know what to ask
    • Lack of Trust
    • Different Frames of references
    • Resistance from Sender to share the knowledge
    • Lack of Measurability
    • Effectiveness Evaluation after Transition is done
    How are these addressed in KMan
    • Support for Transition Due Diligence, pre planning tasks performed for knowledge transition,like identifying the technical/business complexity of any application that is planned to transition.
    • Support for Planning of the KT, Resources identified for KT, their availability, shifts, schedules etc.
    • Workflows, that make sure the sessions planned are effectively completed
    • Real time monitoring of the KT Progress, in comparison with planning
    • KT Execution, Signoff, documentation maintenance
    • Knowledge Base, all of the transition happened could be saved with the documents & resources involved as audit process. Which can also be used for future references. The output of this transition will be a good Knowledge Base that can be used in future, which essentially reduces 60% of effort in subsequent KTs.